Washington Gas provides customer service to millions of residents in the DMV. For over a quarter of a century, for the present writer in Washington, the familiar blue flame has never failed to ignite at the turn of a switch, making a complicated process of bringing gas service into residential homes seem like a seamless process.
For many customers it may not be possible to realize how the service provided by Washington Gas compares to living in a nation where the convenience provided by Washington Gas does not exist. Today in a call to friends and family in Bamako, Mali, West Africa, the memory of cooking with gas provided by very heavy gas canisters came back while watching the turning of a switch and seeing the blue flame ignite immediately. No gas canister, no trips to a replenishing station, just clean natural gas.
The memory of running out of gas before preparing dinner on an evening when the gas canister replenishment location was closed is enough to make a happy customer give thanks to an excellent organization that has never failed to provide gas for cooking when it was needed. There was no option to lifting and carrying the heavy gas canisters 30 years ago.
After 25 years of being a Washington Gas customer, there has never been a break in service from Washington Gas. The online payment system provides a simple and convenient method of keeping the account updated. The graphs show not only the amount of gas the customer has used; moreover, a customer can see their gas usage as compared to customers in the area. Plus, customers are given tips on methods to reduce their gas usage.
Customer service is about providing the same excellent service year after year. Washington Gas has been a source of quality service for a quarter of a century. For more information on customer service from Washington Gas visit their website at www.washgas.com.
Next up: A customer service experience at the Red Lobster and the beginning of a great friendship.