In today’s hectic world where we are always on the go, it’s always great to find a product or service that is truly a convenience or makes life a little easier. It is even better when we find that rare thing that can do both. Laundering and dry cleaning are essential necessities for any well dressed fashionista. Newcomer WashClub DC hopes to be that go to company to turn these mundane tasks into a convenience in the Washington metropolitan area.
The company is the brainchild of Mimi Schwartz who has spent over twelve years working for Fortune 500 companies with specialties including advertising, marketing and strategic development. Using this background, she started WashClub DC in June of this year.
The new Washington based service offers free pick up and delivery of freshly clean clothes in about 24 hours. For basic laundering, the company charges $1.15 per pound with an additional $1.00 charge to separate colors. Safety bleach can be added a no cost and the company also provides add-on services such as double washing, low dry/air dry and fabric softener for a nominal fee. The laundry service can also handle specialty items including bedding, rugs and even sneakers.
To go along with their laundry services, WashClub DC also offers a full range of dry cleaning services as well as tailoring and shoe shining services. The company is very transparent with their pricing so it is easy to total the costs as you add items to your order.
With convenience in mind, setting up an order is quite simple and handled through the company’s website. After validating that service is available in a specific location by providing a zip code and an email address, a customer can start an initial order. The next steps are to select services, set pick up and delivery times and bag up your order. WashClub provides laundry bags free of charge to bundle up your clothing.
After packing a mountain of laundry and dry cleaning, this writer arranged for his 24 hour pick and delivery. Scheduling the pick up went off without a hitch, the clothes were laundered beautifully and came back neatly folded in the WashClub DC logoed laundry bag. Socks are bundled and wrapped and the clothes had a fresh clean scent. According to the company, “WashClub DC uses a detergent formulated specifically for us from Ares Professional HE Green Laundry. Our detergent is formatted using vegetable derived surfactants and does not contain any dyes or extra fragrances (just it’s natural light scent).” In addition, along with your clothes WashClub DC adds a little treat of flavored popcorn in the return delivery.
The service is not without its glitches. While scheduling was easy, pick up did not occur as arranged nor was there communication about a delay. Upon contacting WashClub, alternative arrangements were made and laundry and dry cleaning were delivered next day. This was a slight departure as dry cleaning services typically take two days. Interestingly, the writer’s dry cleaning was returned on Zips hangers. According to WashClub DC, they do not use Zips but have an exclusive partnership with a dry cleaner near their laundry facility in Hyattsville that owns and operates its own plant. The dry cleaner has been fully trained to WashClub DC standards and is Eco friendly in the materials used for processing the clothes.
Overall the service was excellent, winning for both convenience and cleaning. The laundered clothes came back clean and neatly pressed. Even a highly stained shirt came back looking good as new. Although there was a hiccup with the initial pickup, the hands-on customer service and accommodating solution more than made up for the error. Drying cleaning was good with no broken dress shirt buttons which typically plague many local area dry cleaners. Pricing is competitive coming in under its current competitors, the local delivery service, Bergman’s Cleaners and national chain, Washio. Moreover the prices are just slightly above that of local area cleaners but can easily be justified for the conveniences of pickup and quick turnaround. This is a service worth repeating.