Small business owner Domenic Greco has been a 39 year leader of his hair salon in Bowie with the goal of providing great customer service to his clients. With his wife, Linda, and his three children he built a small business that has served thousands upon thousands of customers in four decades of operation. Next year will mark 40 years of customer service from a man who always wanted to own his own business that provides a service to make his customers look their best.
As many small businesses fail in their first year, Domenic Greco has been in continuous operation for 39 years. In an interview with byteclay.com Greco explained the secret to his 39 years of operation in one of the oldest professions in the world. “I have been in business for 39 years. I love this business. I want to provide the best service to my customers,” Greco said.
When asked how he has survived in his small business for 39 years Greco, who is a man of action with few words, said that hard work and perseverance were the keys to his being in business before many of his current customers were born. There is no question that 39 years is a very long time to maintain any type of relationship with the public.
The 2009 to 2016 economy was very brutal for American small business owners. Ritz Camera went out of business, Blockbuster Video went out of business, Hostess Twinkies went out of business. Goin Postal went out of business. But Domenic Greco stood behind his customers every work day and did what he has done for 39 years. How that was possible and what he did to achieve it is the essence of this small business leader’s success. “
A great deal has changed in America since 1977. However, customer loyalty has not changed. A new customer may walk into a small business and dislike the small business owner, the location of the small business, the small business staff, even the small business décor. But the customers who have been served by the small business for decades are not influenced by attempts to destroy a man’s lifework by people who do not even know him. “I have had people to come into my small business and to dislike me, the way I decorate my business, or some other reason. They go on Yelp and make negative comments about me but they never come to me and ask me about it. How can you address a problem if they never say anything to you. They just go on social media and make negative comments,” Greco said.
Greco is not the only small business owner who has had people to walk into his small business and to make attacks on Yelp or other social media. A person walked into another long time small business and demanded that the owner provide a service that was not offered. The small business owner politely explained that he was not trained to offer that service. The person went home and went on social media to attack the small business owner and to make negative comments about his small business.
Mike Wallace, a customer who was with Greco early in his career, said that Greco was a great man. He was very pleased with the customer service he received in his small business. Wallace was not alone. The repeat business from nearly 40 years has kept Greco in business. Yet, the social media criticism of his business disturbed the father of three. “I don’t understand why people go on social media and make negative attacks that aren’t true,” he lamented.
Character assassination and defamation of character are not new. There are laws against slander. The explosion of social media created a wild, wild, west mentality where people can go online and say anything about another person whether it was true or false. Attorney Mary Barksdale taught journalism students in her Law of the Press course in 1982-83 that slander is slander. It is against the law. People who make up lies and false charges against innocent people are criminals. They are breaking the law. They can be sued for slander and defamation of character.
The information that Attorney Barksdale taught her journalism student over 30 years ago is still correct. Social media sites should be taken down for allowing people to tarnish the names and reputations of small business owners like Greco. Attorney Diane C. Bristow provided byteclay.com with valuable information on what small business owners should do if they are the victims of lies, distortions, and character assassinations by people with personal issues are people have a vendetta against a small business owner.
“The problem with online defamation and slander is that the people who make these false claims and attacks do so under anonymity.” Like a sneak attack or terrorist action, the people who make the slanderous comments hide behind false identities or no identities at all. Yelp does not require that the people who make these comments provide their legal full names, addresses, and telephone numbers so that small business owners can contact them to respond to the negative comments. Good attorneys, like Attorney Diane C. Bristow can help people who are slandered; however, even she, admits that without names, addresses, and telephone numbers it is impossible to respond to the lies, distortions, and acts of defamation that appear on these social media sites.
Christopher Jefferies in the United Kingdom, was a dedicated, honest, and faithful school teacher. He was committed to the use of correct English and speech. He lived a life that was based on his vision of how an English teacher should live. He was judged by people who did not know him as being eccentric. When a tenant in the building he owns was murdered the news media and the public engaged in a horrible character assassination, slander, and defamation of the innocent English teacher. Day after day Jefferies was assaulted with newspaper articles and television news broadcast which painted a horrible picture of him as a monster and murderer. The problem is Jefferies was innocent. He was the victim of defamation, slander, and character assassination.
A talented, well educated, attorney was able to defend Christopher Jefferies. The newspapers and media were forced to publicly apologize to him. He was paid a settlement. He became a nationally spokesman for the pain and cruelty that is inflicted on a human being when he or she is falsely accused of a crime and judged to be guilty before the criminal justice system has completed the constitutional right of a person being innocent until proven guilty. The character assassination of an innocent English teacher is a good case in point for the need of a good attorney like Attorney Diane C. Bristow. Character assassination and public gossip created by social media sites should not be ignored. Honest and innocent people should fight for their reputations with all the power that the legal system offers.
Domenic Greco is an honest, humble, small business owner. Greco asks only that people come to his small business and judge his customer service on its own merits. He has expanded his business to offer his customers a location that now has the best nail care facility in the Bowie area, with plenty of space and large nail care bowls and facials and waxing, so customers can have the best styles and excellent nail treatment. On October 22, 2011, Greco celebrated his 35th year as owner of his small business with the grand reopening of the Hilltop Plaza. Customers can reach his business at 301-262-7900.
byteclay.com has covered small business owner Domenic Greco since 2010. Stay tuned for updates on small business owners and events for their small businesses.