National Video Games Examiner Patrick Hickey Jr. chats with Retro Game Treasure Founder Buck Stine, who discusses the origins of the nifty retro video game retail subscription service, and the company’s goals for 2016.
Patrick Hickey Jr.: What was the inspiration for this service?
Buck Stine: I’m a gamer and have been since I was little. I’m a child of the 80s and I got my first NES for my 5th birthday. I grew up around these games and have always been a collector and had a passion for all the older consoles. In the sea of subscription services, I realized (and much to my excitement) that there was a void in Retro Games. After months of research on feasibility for this as a business, we were founded and opened our “doors” in February of last year.
Hickey Jr.: How hard is it to consistently deliver quality content for your subscribers, while maintaining a profit?
Stine: This is a Customer Service based business. I have a background in business and 15+ years in customers service, I required that my staff be customer service people too. Making sure our customers are happy (even if it sacrifices profits sometimes) is what makes a Subscription business like this work for so many people. We’re able to offer a wide variety of games and consistently make our service better.
Hickey Jr.: What area do you think you can improve the most in?
Stine: We get LOTS of questions every day asking us to expand to more countries. We’re currently working with a shipping company out of Miami to try and expand to the UK and some European countries later this year. Being a new concept, people are also sometimes confused on how it works. They think maybe it’s just a rental service and don’t realize that they get to keep all the games. We have a great tutorial video coming out soon to explain how our service works better.
Hickey Jr.: Who do you think will get the most out of your service?
Stine: Getting a piece of your childhood back and some great games to play at the same time! It offers a chance to build or re-build a collection of games you played growing up, and let’s face it, most of those games are still awesome! I had a customer once that posted on Facebook when he and his girlfriend opened up their first Treasure Chest, the rush of emotions seeing the games they had played as kids made them so happy (and it almost made us cry).
Hickey Jr.: What makes you different from similar services on the internet?
Stine: There are a few key factors that make RGT a great company. As I said before we have a Business and Customer service background. When we started out we were the first in the US to offer this type of service, our small team has diverse skills that make us a well-rounded company while still focusing on what we do best… Games. We had to start this business from the ground up while learning from our early Customers and sometimes go with our gut. Our focus on always putting our customers first, answering every email as quickly as possible, and making sure everyone is as happy as possible is what is helping us continue to grow over the long term.
Hickey Jr.: What are your goals for Retro Game Treasure in 2016?
Stine: We will always strive to make our service better. We’ll be looking to expand the console games we carry with our service while still sticking to the core of what we do best.
Hickey Jr.: Bottom line, why should a gamer subscribe to your service?
Stine: Subscription services are everywhere nowadays. The difference with Retro Game Treasure is rather than toys just collecting dust on the shelf or in your closet, you get games you can play that also retain their value. We customize every Treasure Chest to the customer, not just random games for random consoles. You tell us what consoles you own, what games you already own (to avoid duplicates), and what types of games you like (even imports!). You can also change your tastes every month to receive a variety of games each month. If you’re looking to build your collection on a budget, you won’t find any better way.
Hickey Jr.: Anything else you’d like to add?
Stine: We do awesome giveaways every month on our Facebook, Twitter, and Instagram pages too. This month’s giveaway, which we call a “BOSS CHEST,” is an NES with Power Pad in the Original Box! Head on over to www.retrogametreasure.com and learn more!
Anyone is welcome to email me directly with questions they have about our service. Email at firstname.lastname@example.org