Customer service at the Doubletree by Hilton in Largo and Annapolis gave your customer service journalist powerful evidence that great customer service still exists. Despite the claims that there is a lack of great customer service in many businesses today, the customer service experience at the Doubletree by Hilton was unique and duly noted.
While attending the 65th birthday celebration for a family friend a new key provided by Cindy Cohen at Jerry’s Ford in Annandale, Virginia, broke. Since Cohen had given the key to the writer as a birthday present it had to be returned to Jerry’s Ford. The keys must be provided by the dealership and new cars cannot be started if the key is separated. With the ignition running it is never wise to leave a vehicle. As the party goers ate and celebrated inside the beautiful establishment the writer remained with the vehicle.
Andre at the Customer Service Desk in Largo had already provided excellent service by remaining on the phone with the journalist while trying to navigate the traffic and directions from 495 North to the event, then a Doubletree by Hilton dining set was sent out to the car while the celebration was taking place. The Doubletree by Hilton in Annapolis returned the plate and silverware the following week. In over 40 years of being a guest at hotels in Africa, Europe, and America it was the first time that type of customer service had been given to this customer service journalist.
The meal was delicious and Doubletree by Hilton showed concern for their guest by allowing the china and silverware to be taken outside the Doubletree by Hilton. With great food and excellent customer service the Doubletree by Hilton is a great place to celebrate a birthday, wedding anniversary, or vacation location. Readers can go online at http://doubletree3.hilton.com to book reservations and to check on the prices for the location of their choice.
Having a talent for great customer service is the central ingredient for success in any business; however, having the ability to treat people with respect and dignity all the time is essential to the hospitality trade. byteclay.com will continue to report great customer service when and where it takes place. Providing meals to customers outside of the hotel is not standard procedure. Going above and beyond means doing something exceptional under the circumstances. Doubletree by Hilton did something exceptional that night.
The Doubletree by Hilton is a great example of the type of service that made the Hilton brand a household word. The staff at the Doubletree by Hilton in Annapolis gave courteous customer service and was more than willing to help a guest in an usual situation. With friendly smiles, and their famous Doubletree by Hilton complimentary chocolate chip cookies, they offer a great place to stay and a warm and inviting welcome.
Customers can contact Doubletree by Hilton at their headquarters at:
7930 Jones Branch Drive
McLean, Virginia 22102
United States of America
Tel: +1 703 883 1000